Refund Policy
Last Updated: November 04, 2025
AutoCallFlow is committed to your satisfaction with our digital SaaS platform. This Refund Policy explains our refund process for subscriptions and related purchases. All refunds are at our discretion and subject to verification, except where required by applicable law.
1. Eligibility for Refunds
We offer refunds for our digital subscriptions under the following conditions:
- 14-Day Money-Back Guarantee: If you are not satisfied with your subscription, you may request a full refund within 14 days of the initial payment date. This applies to new subscriptions only and does not cover renewals or upgrades.
- Technical Issues or Non-Delivery: Refunds may be issued for verified technical malfunctions or if the Service is not delivered as described (e.g., inability to access the dashboard).
- Prorated Refunds: For usage-based plans, we may offer prorated refunds if less than 20% of allocated resources (e.g., processing units) have been used, subject to review.
Refunds are not available for:
- Free trials or promotional credits (non-monetary).
- Excessive usage, abuse, or violations of our Terms of Service (e.g., prohibited activities).
- Changes in mind after the 14-day window or for features not yet implemented (we provide updates via roadmap).
- Third-party fees (e.g., bank charges) or taxes.
2. How to Request a Refund
To request a refund:
Email hello@autocallflow.com with:
- Your full name and account email.
- Invoice or order number.
- A brief description of the reason (e.g., technical issue details).
We will review and respond within 3 business days. Approved refunds are processed within 7-10 business days, depending on your payment method and bank/provider timelines. Refunds return to the original payment method.
3. Enterprise and Custom Plans
Enterprise subscriptions or custom contracts (e.g., with tailored features) are non-refundable once setup or onboarding begins, unless explicitly stated in a written agreement.
4. Payments Processed by Third Parties
If payments are handled by a third-party processor or Merchant of Record (e.g., Lemon Squeezy, Paddle, or similar), refunds may be subject to their policies, timelines, and approval processes. We will coordinate with them to facilitate eligible refunds. For Lemon Squeezy, refer to their Buyer Terms at https://lemonsqueezy.com/terms.
5. Changes to This Policy
We may update this Refund Policy at any time. Changes will be posted here with a revised "Last Updated" date. Continued use of the Service after changes constitutes acceptance.
Contact Us
For questions or refund requests: