An AI phone agent for retail
that answers while your floor stays staffed.
Store information answered and stock or order-status requests captured 24/7 in 40+ languages.
- Answers 24/7 in 40+ languages
- Keep your store number
- From $29/mo
Take the Call
Yourself
The fastest way to judge an AI phone agent is to be on the receiving end. Pick an agent, enter your number, and it calls you within moments.
Receive a live call and hear how it handles a real conversation.
$37k/yr
median U.S. receptionist pay — what dedicated phone coverage costs before benefits or a second shift
U.S. Bureau of Labor Statistics~2 rings
how fast AutoCallFlow answers — during the rush, after close and on holidays
Watch the demo
Watch one get built,
then answer a real call.
Three minutes: an agent gets built from a website, taught the hours and services and given a phone number — then answers a real call and moves a booking on its own.
The short answer
AutoCallFlow's AI phone agent for retail answers hours, directions and policy questions from your approved store information in about two rings. Without a connected commerce system, it captures stock and order-status requests for staff follow-up. It supports 40+ languages and starts at $29 a month.
Illustrative call
What the workflow
can sound like.
Fictional example: A shopper calls a store during the evening rush.
Caller
Do you have the trail jacket in medium at your downtown store?
AutoCallFlow agent
I can answer from the inventory information your store has connected. If that item is not available in the knowledge base, I will capture the exact style and size for the team.
Caller
The style number is TJ-204, navy, medium.
AutoCallFlow agent
I do not have a confirmed stock count for that item, so I will not guess. Would you like a store associate to call or text you?
Caller
A text is fine.
Product request captured · No inventory guess made · Store follow-up queued
What it does
The calls that interrupt your floor,
answered without it.
Answers hours and holiday questions
The AI phone agent answers store hours, holiday schedules and current-promotion questions from your own knowledge base — instantly, around the clock, without pulling anyone off the floor.
Takes order-status calls as messages
When a customer asks where their order is, the agent captures the order number and callback details as a clean message for your team — it takes a message instead of guessing at tracking it can't see.
Gives directions and store details
Directions, parking, returns policy, whether a location gift-wraps — the agent answers from your website and FAQs, and takes a message when something isn't in them.
Serves callers in 40+ languages
The AI phone agent supports 40+ languages, broadening coverage without requiring every shift to include the same language mix.
Transfers the calls that need a human
A supplier on the line, an unhappy customer, anyone who asks for the manager — the agent warm-transfers to your cell or back office with a short summary of what they want.
Provides call summaries
Each call produces an SMS or email summary for the store manager. Recording and transcription are available when enabled.
Works with the tools you already run on.
Google Calendar, Calendly and HubSpot connect directly. Other CRM, booking, payment and phone workflows are scoped during onboarding.
Store calls and customer records belong together. Google Calendar and Calendly connect directly; retail platforms are scoped per account during onboarding. Systems commonly used by retail & consumer: Klaviyo · Mailchimp · Omnisend · Dotdigital · Emarsys · Podium · Drip · Bloomreach · Salesforce Marketing Cloud · Voyado · ReadyCloud · Custobar. Exact read/write scope is confirmed during onboarding.
See all integrations
Prefer we build it?
Let us build your agent
— we'll contact you.
Tell us a little about your business and someone from our team will reach out to set the whole thing up.
- A review of how your calls are handled today
- A plan for what the agent should do
- A working agent, built and connected for you
Outbound campaigns
Callbacks and pickups,
handled before the floor opens.
Answering store calls covers the customers who ring you. Outbound campaigns close the loop: AutoCallFlow makes the promised callbacks, calls when orders are ready, and works your customer lists — from the Growth plan up.
01
A new inquiry lands
An approved callback request, connected order event or scoped CRM event can trigger the configured workflow.
02
It calls back in minutes
The agent dials while the lead is still deciding, inside the calling hours you set.
03
It asks and answers
Your store information — hours, stock policy, order status — answered from your own knowledge base.
04
It books and logs
The appointment goes into your calendar. The outcome lands in your dashboard; recording, transcript and CRM write-back follow the settings and connections enabled for your account.
Campaigns it runs
Approved callback requests can be scheduled automatically inside the window and attempt limit you set.
- Works the callback list without staff time
- Takes a message or resolves on the call
- Recording and transcription when enabled
Customers get a call the moment their order or repair is ready — not a text they miss.
- Calls from the list your team maintains
- Confirms pickup details on the call
- Texts a confirmation afterwards
Seasonal events and launches get announced by phone to the customers who opted in.
- Calls from the customer list you upload
- One approved message across the campaign
- Leaves a message and moves on when nobody answers
Campaign run
LiveCallback queue
Outbound campaigns and automatic lead follow-up are included from the Growth plan ($60/mo). You set the calling window; AutoCallFlow dials inside it.
Beyond the phone line
The same AI agents,
answering on WhatsApp.
Meet your customers where they text: automated responses, appointment reminders and instant answers to common questions, directly on WhatsApp.
How it works
Live before
your next missed call.
01
Tell it about your store
Paste your website, hours and FAQs, pick a voice, set transfer rules. The Autoflow setup assistant builds the first version with you — about 10 minutes.
02
Connect a phone number
Keep the number on your storefront and Google listing — forward it, or connect it directly over SIP. No porting, and you can add numbers per location.
03
It starts answering
From the first ring it answers hours, takes order-status messages and transfers what needs a human. When recording is enabled and lawful under your policy, authorized reviewers can inspect calls and tighten its instructions.
The alternatives
Pull staff off the floor, outsource,
or let an AI phone agent answer.
| In-house staff | Outsourced support | AutoCallFlow | |
|---|---|---|---|
| Monthly cost | $3,000+ in wages for phone coverage | Provider-specific usage pricing | From $29 + usage overages |
| Coverage | Store hours, when someone's free | 24/7, billed per minute | 24/7, included |
| Simultaneous calls | One — while a customer waits at the till | Capacity varies by provider | 2–15 lines by plan |
| Answers store questions | Yes, when staff can step away | Scope varies by provider | Yes — from approved store information |
| Knows your store | After weeks on the floor | Works many clients at once | Trained on your site & FAQs |
| Time to start | Weeks to hire and train | Days | About 10 minutes |
Wage figure: U.S. Bureau of Labor Statistics Occupational Outlook, receptionist median ≈ $37,000/year before benefits. Compare outsourced-support pricing and capabilities against each provider’s current quote.
Don't read the reviews. Watch them.
“Dropped voicemails to 2300 leads… we got 87 call-backs!”
— Dustin R.
“Within 2 days, I had 9 call-backs. 2 of those deals are closing this week!”
— Amara S.
“We get more responses, better conversations, and it costs way less.”
— Malik A.
“You'll be booking way more showings and spending less time chasing.”
— Isabella C.
“We only talk to people who actually call back, already warmed up.”
— Steven L.
Pricing
Published monthly plans,
with usage priced clearly.
One store with one number fits Starter. Multi-location retailers usually land on Growth for the extra numbers, agents and concurrent lines.
Starter
$29/mo
One agent answering one number, around the clock.
- 60 minutes included, then $0.22/min
- 1 phone number · 2 concurrent lines
- Booking, AI summaries & transcripts; recording when enabled
Growth
$60/mo
More lines, more agents, plus outbound follow-up.
- 220 minutes included, then $0.20/min
- 2 numbers · 6 agents · 5 concurrent lines
- Outbound campaigns & automatic lead follow-up
Pro
$150/mo
Caller memory and controls for regulated workflows.
- 360 minutes included, then $0.18/min
- 3 numbers · 15 agents · 15 concurrent lines
- Caller memory · regulated-workflow controls
Every plan supports around-the-clock answering within its configured capacity. Enterprise adds custom minutes and unlimited agents; extra minute bundles start at $0.12/min. Full pricing details
Start freeQuestions & answers
Asked before
you buy anything.
Hours, holiday schedules, directions, parking, returns policy, current promotions — anything you put in its knowledge base, it answers directly. Order-status and stock questions it captures as messages with the caller's details. When something isn't in its knowledge base, it takes a message instead of guessing.
Your phone is ringing
right now, somewhere.
Every call that goes to voicemail is a job someone else is about to get. Put something on the end of the line tonight.
Free to start · no credit card · keep your existing number