AutoCallFlow

1. Introduction

Welcome to AutoCallFlow (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our mobile app, or engage with our related services (collectively, the “Service”).

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information to provide and improve the Service. This includes:

(a) Personal Information:

Information you provide directly, such as when signing up, creating an account, or contacting support:

Name
Email address
Phone number (if provided for account verification or support)

(b) Usage and Technical Data:

Automatically collected through cookies, analytics tools, and server logs:

Device type, browser version, and operating system
IP address and geolocation data
Pages visited, session duration, and interaction details (e.g., clicks, scrolls)
Referral sources and exit pages

(c) Payment and Billing Data:

We use third-party payment processors (such as Lemon Squeezy or Paddle) to handle transactions securely. We do not store or access your full payment card details; only limited billing information (e.g., transaction IDs) is retained for records. For payments processed via Lemon Squeezy, please review their Privacy Policy at https://lemonsqueezy.com/privacy for how they handle buyer data.

We only collect data that is necessary for providing the Service and comply with data minimization principles.

3. How We Collect Information

We collect data through:

User-submitted forms on our website or app (e.g., signup, contact)
Firebase Authentication and Database for secure user management
Firebase Analytics for usage patterns and performance insights
Server logs for troubleshooting and security
Third-party APIs from payment partners (e.g., Lemon Squeezy, Paddle) during transactions

4. How We Use Information

We use your information for legitimate business purposes, including:

Providing, maintaining, and improving the Service (e.g., personalizing your dashboard)
Communicating with you (e.g., updates, invoices, support responses)
Analyzing usage to enhance features and detect issues
Ensuring security, preventing fraud, and complying with legal obligations
Processing payments and fulfilling subscriptions

We process data based on your consent, contract fulfillment, or legitimate interests (e.g., security). You can withdraw consent at any time (see Section 9).

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., Firebase Analytics) to track user behavior, remember preferences, and improve the Service. Types include:

Essential cookies for core functionality
Analytics cookies for performance metrics

You can manage cookies via your browser settings or opt-out of analytics by emailing us. Disabling may limit features.

6. Data Security

We prioritize your data's security:

Data is stored on secure servers (e.g., Google Firebase) with encryption (SSL/TLS for transmission, at-rest encryption where applicable)
Access is limited to authorized personnel with strict controls
We regularly review and update security measures to protect against unauthorized access, loss, or misuse

Despite our efforts, no system is 100% secure. If a breach occurs, we will notify affected users as required by law.

7. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share data with:

Service providers (e.g., Firebase for hosting, Lemon Squeezy/Paddle for payments) under strict confidentiality agreements
Legal authorities if required by law, subpoena, or to protect our rights
In a business transfer (e.g., merger), with notice to you

All sharing complies with applicable laws.

8. Data Retention and International Transfers

We retain data only as long as necessary for the purposes outlined (e.g., active accounts for service delivery; logs for 1 year for security). When no longer needed, data is securely deleted or anonymized.

Your data may be transferred to and processed in countries outside Pakistan, such as the United States (Firebase) or EU (payment processors), where privacy laws may differ. We ensure adequate safeguards (e.g., standard contractual clauses) for these transfers.

9. Your Privacy Rights

Depending on your location (e.g., GDPR for EU users, CCPA for California), you have rights including:

Access: Request a copy of your data
Rectification: Correct inaccurate information
Deletion: Erase your data (subject to legal obligations)
Objection/Restriction: Oppose or limit processing
Portability: Receive your data in a structured format
Withdraw Consent: For non-essential processing (e.g., marketing)

To exercise rights or opt-out of data sales (we don't sell data), email support@autocallflow.com. We respond within 30 days (or 45 for CCPA). No fee unless requests are excessive.

10. Children’s Privacy

Our Service is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we discover such data, we delete it immediately. Parents/guardians: Contact us if you believe your child has provided information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in practices or laws. Updates will be posted here with a revised Effective Date. We encourage reviewing periodically. Continued use after changes constitutes acceptance.

12. Contact Us

For questions, concerns, or requests:

📧 support@autocallflow.com
🌐 https://autocallflow.com

If unsatisfied, you may contact your local data protection authority (e.g., Pakistan Telecommunication Authority or EU supervisory authorities).