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AI receptionist for ServiceTitan
An AI voice agent that answers every call, qualifies the caller and works your dormant list — with a native ServiceTitan route we activate for your account on request. No Zapier, no Make, no middleware anywhere in the booking path.
Why ServiceTitan businesses buy this
A ServiceTitan shop already runs on the board: capacity planning, dispatch, memberships, pricing — all of it lives there. The only honest definition of "integrated" for an AI receptionist is that the booked call becomes a job on that board with the call attached. Anything else is a to-do list wearing an integration badge.
Home-services phones fail in the field: the tech is under a house, on a roof, or driving between jobs, and the caller with a burst pipe does not leave a voicemail — they call the next company. Responding within the first hour makes qualifying an inquiry about 7× more likely (Harvard Business Review’s 2,241-company audit), and after-hours emergency calls are the highest-value calls a trade business receives.
Triage is the feature that protects your on-call tech: the agent asks the questions you would ask — is water actively flowing, is anyone without heat — warm-transfers genuine emergencies with a spoken summary, and books everything else into the next open slot instead of waking anyone at 2 AM for a dripping faucet.
Quote follow-up is where shops see outbound pay off first: estimates that never became jobs get a polite call on the cadence you set (Growth plan, $60/mo and up), with every attempt recorded and transcribed, and bookings confirmed by text.
How you connect it
Authentication: ServiceTitan developer platform — app credentials authorized per tenant
ServiceTitan publishes a genuine developer platform with a marketplace, which is the healthiest posture in field service software: integrations are apps a tenant authorizes, scoped to that tenant, revocable by the shop. That is exactly the shape we want — your customer records and dispatch board stay in ServiceTitan, the route is authorized against your tenant rather than through any shared account, and there is no Zapier or Make step sitting between a caller agreeing to a time and that time being held. Scoping for your shop covers which capacities the route may read and where a booked job should land.
Constraints worth knowing up front
- ServiceTitan’s platform is real but tenant authorization is deliberate — capability for your shop is confirmed during scoping, which is why this page lists no live capabilities and no field paths yet. When the route for your tenant is in development, this record gets upgraded and says so.
- Dispatch boards embody each shop’s own logic — zones, capacity planning, membership priorities — so scoping includes where an AI-booked job should land (which business unit, which job type) rather than assuming one default fits every trade.
Questions we actually get asked
Connect ServiceTitan to your phone line
Build the agent yourself in the dashboard, or tell us what you need it to do and we will set the whole thing up for you.
ServiceTitan is a trademark of its respective owner. AutoCallFlow is not affiliated with, endorsed by, or sponsored by ServiceTitan. All product names, logos and brands are the property of their respective owners and are used here only to describe interoperability.